Refund Policy

1. Nature of Digital Goods

Due to the digital nature of our products (AI prompts, technical guides, code templates), all sales are considered final. In accordance with the Consumer Protection Act, 2019, once the digital content has been accessed or the download has been initiated, the service is deemed to have been provided in full.

We do not offer refunds for "change of mind" or if the product does not meet your subjective expectations after download.

2. Exceptions for Refunds

We will consider refund requests only under the following limited circumstances:

• Asset Corruption: The digital file is technically corrupted and cannot be opened or utilized as described.
• Major Discrepancy: The product delivered is fundamentally different from the specifications provided on the product page.
• Delivery Failure: A technical error in our system prevented you from accessing the asset for more than 48 hours after payment.

3. Refund Request Process

To request a refund, please email support@prontly.in within 48 hours of purchase. Your email must include:

• Your Order Reference ID.
• The email address used for the purchase.
• A detailed description of the technical issue, including screenshots if applicable.

4. Processing Timeline

If your refund is approved, the funds will be reversed to your original payment method via Razorpay. According to standard banking cycles in India, it typically takes 5-7 business days for the amount to reflect in your bank account or credit card statement.